I've been a devotee of dim sum since the days of the Hong King Bakery on Dundas in the 70s. I love the flavours and style of this meal and seek it out wherever I go. Downtown, I usually go to Sky Dragon because the food is good and reasonably priced. However, the one nagging deficiency of most dim sum spots is the service. Even if its not obvious or overt (the Pacific Restaurant in Scarborough was brutal) I usually get the feeling the staff would prefer if I wasn't there.
I'm excited to report an exception to this rule. A friend and I recently at the massive seafood dim sum spot at 4040 Finch East and we were both struck by how the service matched the incredible food. Let me be specific: lobster bones were cleared three times during the meal, water was refilled without request, specials were offered with recommendations (lobster noodles for $12 was incredible) and every cart stopped to show us their wares without any need to wave someone to stop. The dishes we had were among the finest examples of their kind and many were new to me.
One of the cart ladies offered us what sounded like "chicken face". The quizzical expression on my face led her to show me the dish - it was chicken feet (which I love). She asked me to say the name and I explained the difference between chicken feet and chicken face. Every time she passed us she'd ask pronunciation questions in the most charming way.
At the end of the meal I sought out the Manager and let him know how fantastic our experience was. He seemed surprised which says it all: when the people in charge set high service expectations its not surprising when the staff delivers.
I'm not sure of the name of the place but you can't possibly miss it. The dim sum and service was THE BEST I've ever had.
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