My uncle brought the baked goods to our holiday meal last night.
He went to Diamond Bakery for challah, raisin challah, lemon cake, honey cake and some other cake with almonds, sort of a pastry cake, not sure what it was called.
The challah was excellent. The lemon cake a little too sweet for me, but really very good overall.
The problem though, was that it took him an hour and a half to get his goods.
Mind you, he had pre-ordered everything. He didn't just walk in off the street. And they didn't lose his order, they had it. They just didn't bake it and put it aside for him. And the same was true for the dozens of people waiting around in the store with him.
No explanation was given, not really. The most he and the rest could suss out was that Diamond's takes the orders, but doesn't really worry about who has come to pick up what. If someone off the street comes in to buy a lemon cake and a challah, they get it first. And those who pre-ordered wait around until more bread and cake is baked.
Or something like that ...
The discussion at the table during dessert (I could only listen, I've no expertise on where to buy bread) quoted the many yentahs in my parent's and uncle's social circle and -- it was concluded -- that the shoddy service is worth it because of the quality. And that Diamond's knows is and that's why they don't worry about how the customers feel about waiting around.
So, anyone else have a challah spot where one can pick up a lemon cake and a honey cake ... thanks.