House inside a world renown 'hospitality' destination, the Fourseasons hotel and operate by a world renown Michelin 3* chef, Daniel Boulud, one would expect service to be 'out-of-this-world' top notch?!! Uh!! Uh!! Unfortunately, that was far from the case yesterday evening!!
Our group of 5 dropped in at dBar for drinks and dessert. Noticing our favourite dessert was featured in Cafe Boulud's menu but not dBar's. We made a small 'in-house' request to our server as to whether it would be possible to obtain that particular dessert from upstairs down to our table.
We were flatly declined!! Citing excuses like different operation on different floor ...etc...??!!
I recall a few years back, whilst dining at O&B's Jump, I made an off the cuff remark to our server about why Biff's ( another O&B property ) just down the road has better dessert than they do and wish they have the 'Clafoutis on their menu'. Guess what was the result to my remark was??!! The server actually send a bus-boy all the way to Biff's to pick up a couple of Clafoutis for us!! Wow!! Now, that's what I call SERVICE!!!
Guess both the Fourseasons and the Boulud organization still have a lot to learn about 'customer satisfaction'!!!