Went to Copper Canyon last evening with my mother to celebrate her 76th birthday. When I'd made the reservations, I explained the occasion to Mike (owner?) on the phone, and he promised me a special table behind a curtain (?) in the bar that she would find very special. He also asked her name so that he could print a happy birthday message on our menus - I was very impressed with his congeniality, and really looked forward to trying this restaurant.
Apparently the word never trickled down to the staff - we were seated in the middle of the front dining room - the din was deafening - while the building is quite lovely, they really should have had the forethought to do something about the acoustics - we couldn't really carry on a conversation. After a minute of perusing the menus, our server then handed us the pre-printed ones - no big deal, just a foreshadowing of things to come.
The menu was quite confusing - appetizers interpersed with main courses - when my mother inquired about the set-up, our server responded that there were small plates and large plates - no further information, offers to explain, etc.
About two minutes into our appetizers, our main courses arrived. My mother was quite put off by that, and asked the server to take them back to the kitchen. I, like an idiot, told him it was okay and that we'd pick at everything - quite frankly, I was concerned that my risotto would come back later like a brick.
That being said, the meal was okay. I paid the check, and we were draining the last bit of our mojitos, when our server came by and told us "Ladies, it's almost 9:00 and time for our second seating - you'll have to leave now." I was absolutely dumbfounded - first of all, I understand the necessity of turning tables for the "second seating" - however, our bill had been paid and we were obviously on the verge of leaving, and it was 8:52 - there were a few tables empty in the dining room, and no line outside. I told him he'd got to be kidding, and he really seemed to either not understand how insulting and inappropriate he'd been, or not really care - probably a bit of both.
Hope you're reading this, Mike, because you just lost a customer. Atrocious!