I stayed at two very high end resorts in New Mexico last week. I also live in NM and write about, where to eat in the state. I overheard countless bad recommendations about where to eat, coming from both concierges' lips. It seemd to me, like they had a list of "recomendations" since the same names kept coming up, no matter what the guest requested. One of them recommended a very pricey (and not very good) place to someone looking for a moderately priced local place. Neither of the concierges had ever heard of Chowhound and knew nothing about the local food scene.
In your experience, are hotel and resort staffs just clueless? (or perhaps just here in New Mexico)? Do you think, they're on the take, and give only tipped tips? What's your experience with hotel professionals around the world, when it comes to giving advice?
A friend that works in a hotel, told me that there is even a test that concieges are required to pass? Is this really true?