Went to Ciudad for dinner last night for the first time (I've been there a few times for happy hour) and I just don't get why this place is popular. The place is so loud that we had to ask our waitress to repeat herself constantly, and the food...well, it's mediocre at best.
The red sangria is terribly overpriced at $12 a glass, and their wine glasses (they have one size for all varieties) are quite small. For appetizers, we shared the ceviche, the scallops (which we did not know was also a ceviche because the menu description gave no idea of that fact) and the potato fritters. The "fritters" were basically like mashed potato empanadas, and they were overfried and terribly greasy and bland in flavor. The scallops were okay, but again we were so surprised that it was in ceviche form as the menu description made it sound like it would be a cooked dish with a sauce. The regular ceviche was actually quite good, so we were hopeful for the entrees.
We ordered the drunken turkey leg, and the Pollo CiUDAD. The drunken turkey leg consisted of shredded pieces of dark meat, some sort of broth, pieces of bread and whole, fresh cranberries and some greens. It was kind of like Thanksgiving on a plate - not what we expected from a Latin restaurant. The meat was fine, but the pieces of bread were completely soggy from the broth, and there were way too many cranberries on the plate. It was a matter of poor execution and thought (or lack thereof) put into the dish. It was unattractive to look at and the flavors were just all right. The Pollo CiUDAD was tasty - essentially it was arroz con pollo, though totally overpriced for a basic chicken and rice dish.
The service was so-so; the waitress was friendly enough but the drinks were slow in coming and even slower with the refills.
Seems like a good place for a few happy hour drinks and apps, but definitely not a place I'll try for dinner again.