My wife and I hit City Room today (Saturday) for an early lunch. We got to City Room around 11:15 AM just as the late morning rush was wrapping and people were clearing out. After not be greeted by one of the four waitresses working, we went ahead and took a seat. After that, we waited a good 15 minutes for our menus and initial drink order. The food took around 30 minutes to get to us after ordering. The crew of high school age waitresses did not care in the least. They were too busy gathering around the pass to talk or talking to their boyfriend (?) outside. Our total time in the place was around an hour and fifteen minutes and we were not slow sipping coffee and reading the paper. We just wanted to eat and go run errands.
I have been to this place several times and this was by far the worst service I have ever had. The other problem was that there did not seem to be a manager on duty, or at least anyone who looked like they were in charge. While we were waiting for our check, an elderly couple came in the near empty restaurant. After sitting at a table for ten minutes with no greeting from anyone, they left. I wished I would have had their foresight.
I will say the food was good. The crepes were on point and the monte cristo was OK. It just bummed me out that the service sucked so bad. I normally tip a little over 20% at any restaurant....but I gave our waitress just over 10%. I can't even remember the last time I have done this.
Hope this was just an off day for the place but be warned....