I met 2 friends yesterday at Ching's Table for a 6:30 reservation. I arrived exactly on time and the hostess seated me knowing I was meeting 2 others, but I was the first to arrive. I waited 25 minutes thinking my friends were late (which is not unusual for this friend). My friend called me at 6:55 asking if I was alright because she knows I am never late. They had apparantly arrived 2-3 minutes after me and were seated at another table that was not visible from the table I was seated at. The hostess seated us separately and when I said something to her, she was unapologetic to say the least. Eventually, we asked to speak to a manager. They said there was no manager but they would inform the owner. The owner refused to come to the table and sent over the "waiter in charge". He said this happens all the time and the owner doesn't care that much. Then he said, so are you looking to get something comped??? We were all pretty offended at the way we were treated and said that proper ettiquette would suggest that without asking us you would try to ameliorate the screw up. They gave us a free dessert, but honestly, I kind apology would have sufficed.
I almost NEVER complain about service and tend to be pretty forgiving, but this had me steamed.