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Phoenix

Carolina's versus Olive and Ivy

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Carolina's versus Olive and Ivy

a
au lait | | Jul 13, 2009 12:37 PM

Speaking of great versus terrible service.

Many posters have noted Carolina’s great food especially anything wrapped in a tortilla and its proximity to the Airport Rental Car Return location.

I left Scottsdale with just enough time to stop at Carolina’s, drop off the rental car, take the shuttle to the terminal and make the flight.

I knew where Carolina’s was located but not which streets to take and I found myself caught in an industrial area where none of the streets went through to Mohave. It was like a bad dream. The deeper I drove into the industrial area, with no through streets, the further I was driving away from Carolina’s and the airport the less likely I was to make the flight .

And time was running out.

When finally arrived at Carolina’s it was noon, the place was packed and there was a line to back of the room.

But the line is moving, I’m hungry for something wrapped in a homemade tortilla so I stay in line as I watch the time certain there is no way I can both receive my food order and make the flight.

When the counter person asks what I want, I ask how long it will take knowing I’m out of time, but she, without me saying a thing, sees I am clearly in a hurry and says “I can get it for you right away no wait”. As I walk away from the counter I think even though I’ve ordered and paid I should leave now and not miss the flight. As I start to leave, the counter person calls to me and hands my order out and says thank you.

I race to Car Rental Return, take the shuttle, jog to security and arrive at the gate as the flight begins boarding.

Now, compare the wonderful service at the” hole in the wall” Carolina’s, with the” service “at Olive and Ivy, the night before, by a bored, unconcerned bartender at this overpriced, chain restaurant in Scottsdale, coupled with the lack of sincere interest by its manager: you must know the look, from someone pretending to care but clearly has more important things to do then to take the time to determine how to satisfy a patron’s clearly bothersome, unimportant complaint.

How is it that corporate places like Olive and Ivy flourish but thank you for real restaurants like Carolina’s where the non owner staff pay attention to their patrons and posses an IQ above that of a dry martini.

Excuse the ending rant but I so hate wasting good mood and money in corporate- robotic places like Olive and Ivy.

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