In a separate thread, hungrycc complained that when he wants a sandwich at Pain d'Avignon in Hyannis, he must practically beg the sullen staff for service.
I'm so in agreement on this, and I'd like to see what others here think about poor service.
So what's going on that we as consumers, clients and patrons are treated so badly on such a regular basis? When I was a 16-year-old (and plus!) server, no one had to tell me about thanking the customer. Nowadays, you're grateful if you get a relatively grunt-free "there you go" with your change. As someone who is first-generation, with European courtesy drilled into my very being, I find this hard to take -- and I find our visiting workers offer the best and most cheerful service. If I can work all day, and thank each customer I see, I can't understand why the cashiers at the Marstons Mills Stop & Shops can't summon up even basic manners when I lay my hard-earned money in their hands. The first thing my brother teaches the kids working in his ice cream shop is that they must be pleasant and friendly to the customers, and that they must ALWAYS thank them. Seems like this should be a given.
I would love to hear the comments on this -- particularly from business owners.