I am ambivalent about writing this review, but I think it raises an interesting topic: whether an otherwise nice restaurant should be panned due to the poor service of its waiters and bus staff.
I like Butera's. I have been there a few times with my family, and each time we had a great meal: pleasant surroundings, good food, etc. I'm not a pretentious snob, either, but if I'm going to pay modestly-high prices for a meal, I expect somewhat higher-end service. I don't think that's being prissy.
We liked Butera's previously so much that I thought it would be a decent place for Mothers' Day this year. I'm sorry to say that because of the service we regret that we went.
I hope this was a one-time aberration, and that the poor service was a result of an overwhelmed staff on a busy Mothers' Day.
The waiter greeted us with, "You guys want something to drink?" A woman (hostess?)came over to tell us the specials, but she never came back. The first waiter did, though, and said, "You guys ready to order? Then, he didn't think to ask the Mothers for their orders first (It was Mothers' Day, after all!). When the appetizers came, the plates were wedged between bread plates and glasses; no effort to clear a space for them. When dinner came, he reached across the table, over people, his tie brushing over plates of food and his elbows knocking into heads. When we needed something, he was nowhere to be found. After a while, he came by with, "You guys done?" Ugh!
It's a shame, because the food is good, and the portions are generous. Unfortunately, it's hard to enjoy a meal like this when the waiter is such a putz.
I hope this waiter either learns his job quickly, or the management corrects the problem.
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