I've been a long-time advocate of BB, but last night's meal was a disaster. Got there at 6, pleasantly surprised to be one of the few customers there (normally their lines are massive, but usually go quickly enough). After waiting 5 minutes for the one person staffing the front to take my order, I waited another 20 minutes (!) to actually pay, since no one was on the cash. Then another 5 minutes on top of that to actually get the burrito. (The person who did eventually take my cash was also the food handler...who also happened to be chewing gum the whole time...gross).
Needless to say, the time I waited a huge crowd backed up behind me, each waiting to pay/take their food. One customer complained, was basically told tough luck, and that was that. The toppings also seemed a bit off in their freshness, and half of my shrimp burrito was blackened on one side. Overall, I think I'll be heading to the city's other burrito joints from now on.