After reading all the rave reviews I felt like I had to make a Memorial Day Weekend drive to Bulgarini. I must say, except for the Pistachio gelato, which was good, I was very disappointed. When my wife and I arrived, there was a very thin selection of flavors and the ones that they had did not look appealing in the case.
My wife ordered Strawberry and it had a bit of a 'chemical' taste. Not like fresh Strawberries. I ordered the chocolate and espresso. Here comes the "bad" part...when the lady behind the counter scooped it up, she dropped it and then proceeded to serve me the dish of gelato. When I mentioned that the dropped gelato didn't look appetizing, she proceeded to wipe the gelato off with a napkin and give it back to me. My wife and I were horrified that they didn't offer to scoop a new serving. Over the years, I've had scoops of ice cream fall off the cone and the store offers to give you a new one. Has anyone else had an experience like that?
Needless to say, we didn't eat the ice cream. We then drove over to Pazzo and I had Chevre with Strawberries (very good) and my wife had Creme Fraiche with Strawberry Champagne (also very good). Whenever we go there, the service is always friendly and they usually have an interesting combination of fresh flavors.
I was really disappointed by Bulgarini. Not just by the lackluster selection or presentation, but also by the bad customer service. We drove all the way from West Hollywood because I heard so many rave reviews. Maybe this was an off day, but I can't say we will be back.