baltimore's brewer's art has long been a fave of mine for the great house-brewed belgian style beers (i was born to drink "ozzy"!) and the elegantly satisfying menu. last week, thursday night, i met friends for happy hour in the basement bar there and we were enjoying ourselves so much we decided to cancel our plans to dine at red maple and just move upstairs to the brewer's art's dining room.
big mistake. first of all, we were rudely grilled by the hostess as to whether we were going to order entrees as well as small plates -- they wouldn't give us a table unless we planned to eat several courses, and the place was less than half full! and then they gave us the undisputedly worst table in the house, in the back dining room by the kitchen door -- the dining room was empty, by the way, and there was no reason we needed to sit at that high-traffic spot with servers swinging out from the kitchen every other minute.
finally, the service absolutely stank: we waited half an hour to give our order, appetizers arrived quickly and then we stared at empty plates for 45 minutes while our waitress kept promising she'd be 'right with you'. drinks we ordered never arrived, and i finally had to get up to find her to ask for the check. we left half our entree plates on the table, since no one had finished clearing after the second course.
i simply don't understand the treatment we had: we're a party of six respectable, well-dressed 35+ professionals. it's not as though we were intoxicated, misbehaving and rude!
and as cheesed off as i was by the service, i could have forgiven alot if the food had been as good as it usually is there, but with the exception of an oyster appetizer we were each disappointed with both apps and entrees. my pumpkin and spinach ravioli were almost cold, the pasta seemed to be made from play-dough, and the mound of whipped pumpkin in the center of the plate was crusty and dry, tasted of the refrigerator. terrible.
okay, that's it. i just had to vent! it pains me to pan the brewer's art, because i really do love the place, but this type of disappointment seems to be happening more and more often there. anyone else have a similar experience? or is it just me?