I guess it's mainly because it's right here in Silverlake, but I think after today I won't be going back - ever. The bagel I got a) took 20 minutes to toast; b) did not come with the butter I requested which I found out after I took it home; c) tastes like regular bread in the shape of a bagel.
I've tried their crossaints which are big and crispy on the outside, but doughy and so greasy on the inside. The brownies are dry and the service is sooooooooo slow. I don't get why it's crowded every morning.
Sorry for my rant. I just really wanted a decent bagel and am pissed off about not getting one.