I have been wanting to write this lsince this past Mother's Day, but have not had the opportunity to do so.
My Parents, My wife, my son and myself had gone to the Bonefish Grill in Boca Raton. We are regular customers there, at least 5-6 times a month, plus happy hours. Unfortunately this last experience will be the last time I frequent your establishment at this location, as we were so embarrassed by the the way we were treated.
This all stemmed from my wife's order. My wife has certain dietary issues which require no seasoning. Our request was a poached piece of Sea Bass, with no Oil or Seasoning, hold the Chick Pea, Vegi Garnish, and some steamed vegetables. - We have ordered this dozens of times before.
It took a while, and we understood it was Mother's day, and busy, so when the order seared, with seasoning, and the chick pea garnish on the plate, we had asked for it to be redone. The manager came out, and at first he was very hospitable, offered to take care of it, and confirmed how my wife wanted it, again.
It took an additional 1/2 hour for her to receive her food, at which point, we received a BROILED piece of fish with all the seasonings again, sauteed vegetables, and the garnish again. When we complained about this again, the manager started giving an attitude. We also noticed that our table was getting a lot of attention from all the servers. Walking by eyeing our table. It started to become apparent that the manager had told the staff that he thought we were trying to get out of paying. This was clarified when the manager threatened to call the police on us if we didn't pay.
We told him to go ahead and call the cops, we had no intention of not paying, but we were not going to pay for a dish that they could not prepare properly.
At this point I believe he realized he made a wrong assumption and offered to comp the entire meal. We did not have any interest in that, and insisted to pay for everything we ate.
I do not recall his name, he was the South African/Australian Black Manager there. Additionally we had asked to speak with a different manager. That manager refused to come. This restaurant was a favorite of ours.
Completely Disappointed Customer