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Bloom Cafe--love the food, hate the service


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Restaurants & Bars Los Angeles Area

Bloom Cafe--love the food, hate the service

mollyomormon | | Feb 12, 2007 03:23 PM

I mean really HATE. This is the second time we've been. The first time was the weekend of SIV's review in the calendar section so it wasn't unecpected that the service would be so harried. First time, we (BF and myself) sat at the communal table in the front of the restaurant, sharing the table with another party of three. We actually had decent service that time. Waiter took both our order and the orders of the party next to us at the same time. Our food came out promptly; the other party had to wait about 30 minutes longer than us and at least one of them had the same dish that I had ordered. One member of their party had to wait a good 45 minutes before her vegetable sandwhich came to the table! The food, however, was great. I had the huevos rancheros which comes as a stach with alternating layers of cheese, white beans in tomato sauce, cripsy tortillas and a perfectly fried egg. BF got the granola almond pancakes and loved them and we shared a pretty fruit bowl. That along with 2 drinks came to around 20$ which I think is an amazing deal.

Went there again on Saturday morning with a party of seven, mostly family visiting from out of town, and were again seated (this time we took up the entire table) at the communal table. Orders were taken fairly promptly, although the service even at this point was kind of weird. My BF's mom asked the waiter which of the types of pancakes he thought were the best and he looked dumbstruck and almost scared. Kind of odd. At this point things took a turn for the worse. Fifteen minutes after ordering, three of our plates come out. Five minutes later another plate comes out along with someone's side of chicken sausage (awesome sausage, by the way), ten minutes later two more plates come out. And then more time passes. We tried flagging down the owner, tried politely waiving over any passing luck! Finally, I got up and told the owner that we were having a little bit of a problem because most of our party had finished their dishes but one member of our party still hadn't received anything (even though it was the same exact dish that I had ordered and received almost thirty minutes earlier). The owner just nodded and scurried off back to the kitchen. The final two dishes (the huevos and a side of delicious blueberry pancakes) came out about five minutes later, just as the rest of us were about to finish our dishes. No one apologized or offered to comp anything or even checked in to see that we had everything. It was truly appalling service...which sucks because I so love the food here. I don't think I've ever been witness to such poor timing in terms of bringing out orders in concert. I noticed that other tables around us seemed to be having similar problems and I was trying to figure out whether this is a problem with the front of the house communicating with the back or with the kitchen being understaffed or what.

I really want to see these guys succeed, but I think I probably only have the patience for one more go before I give up. Oh, the new pizza menu looks awesome!

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