Wife and I went to Zacca Za this past Saturday. She wanted deep dish pizza. Told her OK even though I knew it would take 40 minutes for the pizza to cook and I wanted to get back to the house to watch the OU-Texas game at 1:30. Ordered the pizza and a couple of salads at 11:50. The server, a very friendly young guy, reminded us the deep dish took 30-40 minutes to prepare and we acknowledged that we knew this. A little time passed and he brought out one of the salads. He apologized that the kitchen only made one of the two we ordered and that the Caesar would be out shortly. It came out about five minutes later. Salads were OK.
Exactly 40 minutes after we had placed the order, the manager appeared at our table and apologized profusely -- the kitchen had not yet started to prepare the pizza! How had that happened? To put it in context, we got there at 11:50 on Saturday and there were exactly four more people there -- two other couples. They were not exactly slammed. The manager told us he would comp the Caesar and the pizza and they would go ahead and make the pizza and we could either wait for it or run some errands and come back later to eat it there or take it home with us. We opted to take it home, ran errands for an hour and came back by and picked it up. It's now in the freezer because by the time we got it home we were no longer hungry.
As I have said here before (and have been properly chastised), we like the food there. But, this is probably our last attempt to patronize them. You just never can tell what's going to happen there!