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bizarre situation at Cafe D'Alsace

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bizarre situation at Cafe D'Alsace

gutsofsteel | Feb 5, 2010 05:55 AM

So last night we went to Cafe d'Alsace for dinner. Probably go there about once a month I'd say. We always sit and eat at the bar. Last night there was a new bartender, nice enough gal but she knew zero about the beers and the menu, and kept apologizing for not being able to answer any questions - in fact she gave me incorrect information about several beers I asked about specifically. She went to get a sommelier and then returned and told me "oh they are AWOL." But I digress...

We finish, and ask her for the check and it's $95.54. I hand her a $100 dollar bill. She gives me back $4.00. Now I realize that $.46 is not a big deal, but still I said "I think you owe me 46 cents." She says "oh it's our policy not to give change change." (change change meaning coins). i said oh it's your policy just to keep my money? She said "well if it's under 50 cents we don't give change, if it's over 50 cents we usually do." I said "how on earth is that your decision to make? If I go to a store and pay for something, the store gives me back the correct change...how is this different?" She is rolling her eyes at me like I'm nuts. She gets the 46 cents. I leave a normal decent tip and as we're putting on our coats, I see her at the end of the bar sort of laughing and looking at us and telling the manager what happened. So i go over there and say to the manager "is it your policy to pocket people's change?" He said "oh we just figure people will deduct it from the tip or just round it into the tip." I said "that is outrageous - it is my decision how and what to tip - not yours." "He mumbles something about how they don't always have change around." Anyway thought I'd see if y'all have had this happen to you anywhere, and what you think about it. I think it's insane.

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