Restaurants & Bars


BarFry--Customer focus????


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Restaurants & Bars Manhattan

BarFry--Customer focus????

Marion Morgenthal | | Apr 10, 2008 08:37 AM

I planned to take a friend to BarFry for a birthday lunch, based on a recommendation from someone who had been there for dinner. I checked their hours on their web site, and also called morning of the lunch appointment--both website and phone message said they open at noon. When we got there, the front door was open, but there was not a soul to be seen. I went in, and finally found a single person in the kitchen--who was able to say "closed". I called that evening, to be told, "oh, we stopped serving lunch." I sent a note to the manager suggesting they update info--no response to the note. Now, a week later, web site and phone message are unchanged.

I have no idea how the food at BarFry is, and I'm pretty sure I'll never find out. Given their lack of regard for potential customers, and lack of fixing a problem once it's been identified to them, it's not someplace I'll bother returning to.

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