went to pantheon tonight and experienced terrible service at the very end. it upset me so much i have to share my thoughts. i'll give a lil backstory to give some context to the situation.
- 4 people (had reservations for 7pm)
- ordered 2 chicken souvlaki, roast lamb dinner, grilled calamari dinner
- 1 beer and 1 glass of wine was ordered
- inevitably someone will bring up the race card so i'll say upfront that it was a mixed group (all canadian born of various backgrounds)
overall i found the food and service to be good right up until the end. bill came to about $103. we all put in enough cash and it came to about $110. waiter picked up the cash and returned with the $7 change. at that point we've got our wallets out deciding on how much more to put in...we're all starting to throw in toonies/loonies to bring the tip up to around 10-15%.
out of nowhere, one of the lead waiters/manager drops by and says this..."you don't have to tip if you don't want to tip because it's 15%"....at this point we're all dumbfounded/shocked at what was just said... so we decide to leave our unfinished tip (around $9) at that point and take off.
i found this unbelievably unprofessional and rude. the food was excellent and the service was good. because of this one incident i will never ever set foot in this restaurant again...nor will i ever recommend it to anyone. it's amazing how one little comment can negate the entire experience.