Restaurants & Bars

San Francisco Bay Area

Bad Bacar Experience!!!

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Bad Bacar Experience!!!

rae | Jan 28, 2005 11:17 AM

thought you all should know that last night i had a TERRIBLE bacar experience. we ordered from the dine about town menu, and as soon as we had ordered, our waitress became very unfriendly and dismissive. this was a little annoying but we were there for the food, so didn't let it bother us.

we started with the mussels, which were good until we hit the one if the pot that was bad. i'm no shellfish expert and i don't know what makes a mussel taste bad or if it can even be controlled, but frankly it tasted like doo-doo. maybe one of you chowhounds can enlighten me. the other appetizer was the salad, which was a little on the sweet side for my taste, but very flavorful nonetheless.

main courses were the gnocchi, which was also good. the dumplings were not dense or heavy and they were covered in a rich, tasty sauce. my dining companion had the grilled mahi mahi, which was beautifully presented but really, really fishy tasting. it was, in fact, quite a bit past its prime. no mistaking it. my companion did not eat it. the waitress asked if there was something wrong and we told her. her response was to say she was sorry we did not "like" it and storm away. she did not speak to us again after that, even though she served us desert and the bill. a few minutes later the manager showed up and said he was sorry we did not "like" the fish - we again explained that it was not a matter of not "liking" it but that there was something wrong with it and the kitchen should be told. he did offer to substitute the fish for something else, but at that point we were basically done with our meal. the price of the fish course was deducted from the bill.

i don't think we were the only ones having problems that night. the waitress and manager were apologizing to another couple next to us, and they left after their appetizers.

on the good side, the bread was standout and the deserts also top notch. the place is beautiful with all the exposed brick. maybe it was a bad night for the kitchen. maybe it was a bad night for the waitress.

now, i've worked in fish restaurants before and when fish tastes bad it is usually because it is old, and believe me, the kitchen knows when a piece of fish is past its prime, or because it was mishandled, also hard to miss. i find it hard to believe that a place like bacar could make such a slip up, but what really infuriated me was the very clear implication from both the waitress and the manager that the problem was not with the fish, but with us.

i won't go back again nor will i recommend this place. a bad night shouldn't happen at a restaurant like that, nor should you have to suffer condescending, unfriendly service.

rae

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