We went to lunch the other day at La Locanda. We don't live far from this place and had been there for an unimpressive dinner about 2 years ago....decided to try it for lunch...What a HUGE disappointment! We ordered from the "Lunch Express" menu and 40 minutes later our food finally arrives. My SO had ordered sausage and peppers....tasted good but not very hot. .... I had ordered a medium rare hamburger which was to come with caramelized onions, pancetta and boursin. It arrived with its side of fries. I tasted a fry and it was stone cold. I would have said something to the waiter but he had disappeared quickly. Deciding I was better off without fries anyway, I delved into the burger. I took a bite and couldn't quite figure out what was wrong...then i realized the burger was the most well done burger i've seen in a very long time...not wanting to wait for another burger to be cooked, I decided to continue eating the dry burger...my second bite made me realize what was really wrong....the cheese wasn't boursin but some creamy white cheese that wasn't something I liked. I picked off all the cheese and tried to continue eating some of the burger (hey, I was actually hungry). After 3 or 4 bites, I gave up...the cheese had melted into the burger and it wasn't a pleasant taste. The waiter FINALLY came over and asked how our meal was. When I told him about the wrong cheese, he sort of apologized and disappeared. Eventually he came back and said, "the chef has changed the burger and now serves it with provolone all the time. " WHAT?? I was so confused...he made it sound like it was MY fault i didn't know even though the provolone wasn't anywhere on the menu...there was only one hamburger on the entire menu and that was with boursin. The waiter never asked if he could bring a different meal. When I asked the waiter to take away my mostly uneaten food, I mentioned to the waiter that in addition to cheese I didn't like the burger was wayyyy overcooked. The waiter still offered nothing. AND then the waiter had the nerve to actually charge us for the meal. My SO decided just to pay for it with no tip and leave rather than educate the restaurant on how to handle unhappy customers who were served sub-par food. If the waiter had any issues with no tip, he can take it up with the chef.
There are several Italian restaurants very near by. How La Locanda could still be around I have no clue. We will never be back.