I know that dining out on Easter Sunday can always present challenges. However an experienced restauranteur such as the owner of Artisanal would be prepared for such...or so one would think.
We had a reservation, but since the bar was relatively empty we informed the receptionist that we would prefer to sit at the bar, and she was fine with that. There was no hint that we wouldn't be able to be served or any caveat in that regard.
What we then discovered was there was one bartender making drinks for the entire restaurant, and someone who acted as if he had never been behind a bar helping out.
About 8 minutes go by and we are finally approached for a drink order. We place our order and watch as our server then proceeds to the cafe area to clean tables; we watch him come back to the bar area and take various glasses off the shelf, look at them and put them back. We watch as he goes off into the kitchen and disappears for five more minutes. I want to leave, but this was just too good to watch. Back he comes while the main bartender has the computer generated drink orders ten to fifteen deep and it's only him running the show for the entire restaurant.
Our "server" finally finds a glass he likes and proceeds to make the Bloody Mary one of us ordered 20 minutes ago with unlabeled house Vodka while we specifically ordered a name label. He strolls over with the wrong drink, and of course doesn't bother to bring the glass of wine that was ordered along with the Bloody Mary. I imagine it was too much of a challenge to find the correct glass and pour a glass of white wine. After 20 minutes or so -- wrong drink and no drink --it's time to go someplace else; anywhere else in fact.
I am pretty easy going and try not to be overly critical of restaurants as I enjoy the experience of trying new places especially one whose reputation precedes it. However this experience was just inexcuseable.
No matter how good the food that I never got to try is, I doubt I will ever return.
2 Park Avenue, New York, NY 10016
Updated 2 years ago | 1
Updated 11 months ago | 2
Updated 1 year ago | 20
Updated 1 year ago | 9
Updated 1 year ago | 5