Restaurants & Bars

Los Angeles Area

AOC Open table spotlight drama and rude service


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Restaurants & Bars Los Angeles Area

AOC Open table spotlight drama and rude service

mrsjoujou | | Jul 25, 2011 09:10 AM

I purchased the brunch spotlight deal last week and we had brunch there last sat. We were there at 10 AM and even though only three other tables were occupied, we were seated right next to another couple with maybe ten inches between us. As per instruction of the deal, we handed our certificate to the server and ordered our food. As we were eating our food, one of the staff came over and told us that they couldn't find our deal in their system and we should call open table and sort it out!!! I was shocked at the rude interruption and she really ruined our brunch. The couple next to us mentioned that was the only reason they were there and asked her to check into their deal. I finished my dish and called the open table and after a couple of tries I spoke to a guy and he told me to send an email to open table and they never had any problems with any deals before. As I was waiting to talk to him, I noticed the female staff told another couple she couldn't find their deal!!! We were ready to pay our bill and leave and the staff member came over with her list and said she printed a new list and found our number on the list. Well it was too late lady, you managed to ruin a few people's brunch. What ever happend to customer service and not interrupting people when they are eating their food. She should have double checked her info before confronting people. The food was good, coffee over priced and bad and that lady really put a bad taste in our mouth.

8022 W 3rd St, Los Angeles, CA 90048

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