It may seem that all I do of late is complain. However in the case of Amy's I need to set the record straight. Let's begin with some hard and true facts. Let it be known that Amy's makes some of the best omelettes and pancakes around. I discovered Amy's only recently and have been going quite regularly for the past month or so. Each time I have been there however, the experience has gotten worse and worse. Today was the last straw. The service has been atrocious and the management couln't care less. Items would be forgotten off of orders; some kids' meals would be delivered literally 15 minutes apart, etc. I've put up with these issues because the food is good. Today we tried to go for a late breakfast/ early lunch. Obviously we knew they would be crowded for father's day. When we got there, the waiting area up front was unbearably hot. I spoke to the hostess, who I later found out was Amy, and asked about the lack of AC. She advised that while it was broken up front it was working fine in the dining room. We were then told that the wait would be 15 minutes for our party. We then proceeded to wait over an hour for the table. Having waited all that time we couldn't just go to another place. Without any apology for our delay, we were seated at a very cramped table for our party. Next we find that the AC was barely if even operating. This was ridiculous. Had we known this fact, we would have never waited. I discussed this fact with Amy who only apologized. This is unconscionable in my eyes. It looked like an operating room with people using their napkins to remove the sweat from their foreheads. The topper again was the waitress serving half the table their meals and leaving the other half including some of my kids waiting for 10 minutes before theirs were served. I'm sorry but I will never return. Its a shame as I will miss those omelettes and pancakes. Be warned.